Investigating - To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

Aug 25, 2025 - 16:45 CDT
Monitoring - CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner.

Learn more: www.canadapost-postescanada.ca

U.S. Carrier Update

Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.

Jun 30, 2025 - 16:40 CDT
Update - We are continuing to investigate this issue.
May 23, 2025 - 11:52 CDT
Update - We are continuing to investigate this issue.
May 21, 2025 - 15:35 CDT
Update - We are continuing to investigate this issue.
May 16, 2025 - 10:59 CDT
Investigating - Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages.
Learn more: www.canadapost-postescanada.ca

U.S. Carrier Update

Effective Friday, May 23, 2025, GlobalPost Economy International and Standard International services to Canada are back to normal operations and available.

Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.

May 15, 2025 - 17:48 CDT
ShipWorks Operational
90 days ago
100.0 % uptime
Today
ShipWorks Warehouse Services Operational
90 days ago
100.0 % uptime
Today
ShipWorks HUB Operational
90 days ago
100.0 % uptime
Today
Orders API Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
100.0 % uptime
Today
Stamps.com ? Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
Amazon Buy Shipping API Operational
90 days ago
100.0 % uptime
Today
Endicia ? Operational
90 days ago
100.0 % uptime
Today
OnTrac Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
100.0 % uptime
Today
Marketplaces Operational
90 days ago
100.0 % uptime
Today
Amazon US Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
ChannelAdvisor Operational
90 days ago
100.0 % uptime
Today
Walmart Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
InsureShip Operational
90 days ago
100.0 % uptime
Today
Address Validation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Resolved - Thank you for your patience while we monitored our partner integration.
Aug 25, 16:41 CDT
Update - Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
Jun 30, 16:34 CDT
Update - DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T.

As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice.

More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html

Jun 16, 18:49 CDT
Monitoring - DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.
Jun 9, 17:48 CDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - This incident has been resolved.
Aug 21, 15:22 CDT
Investigating - ShipWorks is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue.
We will provide updates as they become available to us.
Thank you for your patience!

Aug 21, 13:49 CDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.